NPST Week celebrates 911 dispatchers

NEGAUNEE — April 10th through 16th has been a moment to honor the people behind the scenes who give help to people who need it.

National Public Safety Telecommunicators Week, or more commonly known as 9–1–1 dispatchers, recognizes the men and women who answer distress calls and provide assistance. Emergency Dispatch Supervisor Kory Dykstra says that different calls have different levels of difficulty, but that the dispatcher always has the same goal.

“You learn to try to distance yourself from some of that,” said Emergency Dispatch Supervisor Kory Dykstra, “because we here some pretty bad things. Occassionaly some good things, but for the most part a lot of things are very bad. So you learn to use your training, your experience, and try to get people the help they need as fast as they can because that’s our primary job.”

Just as a reminder, under emergency circumstances; the Michigan State Police – Negaunee Post does have the ability to receive 9–1–1 texts.

For more information on National Public Safety Telecommunicators Week click here.

About the Author

Caleb Scanlon
Caleb M. Scanlon is a reporter for ABC 10 / CW 5 and joined the news team in 2015. He grew up in Negaunee, where he attended Negaunee High School. Caleb completed his Bachelor's degree in Media Production and New Technologies from Northern Michigan University with a minor in Communication Studies. Caleb interned with ABC 10 / CW 5 in the fall of 2014. During his free time, Caleb enjoys spending time with his wife Samantha, his kids Fred and Lucy, and his cats Scotty, Remus, and Fitzgerald. Caleb plays a multitude of musical instruments and performs in a band called Concord Through Keys. When there isn't snow on the ground, Caleb can often be found at Al-Quaal playing disc golf.