Although the state of Michigan’s Unemployment Insurance Agency (UIA) will be closed on Monday, February 20, to observe the President’s Day Holiday, unemployed workers can still contact the Agency’s automated Michigan Automated Response Voice Interactive Network (MARVIN) system to claim their eligibility for unemployment benefits.
The MARVIN system helps UIA be on call and online ready to assist Michigan residents so they don’t have to worry about the payment status of their claim and can instead continue to focus on seeking new employment opportunities, assured their claims have been efficiently handled.
MARVIN is available online to those with free online web accounts at www.michigan.gov/uia and is available to users anytime during their reporting week from 8:00 a.m. to 7:00 p.m., Monday through Friday, and from 8:00 a.m. to 3:00 p.m. on most Saturdays.
Bi-weekly certification through MARVIN Online is just one of many services available to users through the Claim Web Account Manager (CWAM), UIA’s online portal that gives users direct access to their account. Using CWAM, claimants can access account information and get answers to questions using the Virtual Problem Resolution (ViPR) team – where claimants can send an online inquiry and receive the reply directly by email.
Individuals who contact MARVIN by telephone must do so during specific times according to a Monday through Wednesday schedule based on the last two digits of their Social Security numbers or anytime on Thursday or Friday between 8:00 a.m. and 7:00 p.m. and on most Saturdays between 8:00 a.m. and 3:00 p.m. MARVIN can be reached toll-free at 1-866-638-3993.
Because of the upcoming holiday, there may be a one or two day delay before the benefits are either directly deposited into the bank accounts or loaded onto the debit cards of unemployed workers. President’s Day is observed by Michigan state government and most financial institutions.