UPDATE — October 24th, 2015 8:30 p.m. (EDT)
We are aware of the issues with our signal that’s been going on for the past few days. We’ve narrowed the problem down to an issue in the microwave system that carries our signal to our transmitter. This is also affecting WNMU-TV 13, as it’s their microwave system we’re using. We’re working with their engineers and the manufacturer of the equipment to get this fixed. Our engineer and I spent the day going from site to site trying everything we could think of to find a solution. Sadly it’s hard to get tech support from the manufacturer on a Saturday.
This seems to be a continuation of the issues we’ve had with the satellite companies for a while, despite the hope that the new tower and increased power output would have fixed this. What we’ve now learned is due to the extra hop we had to put in to get the signal to our new tower site, it’s made what may have been an issue that was always there more prominent due to the nature of digital TV. This has also gone to affect over the air viewers and the smaller cable providers more so than ever. Viewers with Charter cable and those who watch us using an antenna in the Keweenaw on channel 5 are not affected by this, as they’re both fed differently and more directly.
We are also waiting (somewhat impatiently lately) for Charter to install fiber optic cable at our tower site. This will allow us to feed the transmitter directly from the station, cutting out the numerous hops and conversions our signal goes through to get from the station to the transmitter. At this time I do not have an ETA on the installation.
I know it’s frustrating. It’s frustrating for us, too. If this was an easy fix it would have been fixed a long time ago. We appreciate your continued patience, and apologize for the inconvenience. We are working hard to fix the problem.
UPDATE — October 6th, 2015 4:07 p.m. (EDT)
Attention Dish Network customers: We’re back on the air with Dish Network as of this past Saturday. If your guide is still showing programming from WXYZ in Detroit, please do the following: At the end of the day, turn off your receiver, but don’t unplug it. This allows the receiver to receive guide-data and other updates from Dish overnight. If the problem persists, please call Dish Network technical support. If you have further problems, give us a call, provide your phone number and your Dish Network account number. We will contact personnel in charge of handling local stations. They have been very helpful so far and are eager to resolve any lingering issues.
UPDATE — September 30th, 2015 6:45 p.m. (EDT)
If you’re missing out on some of your favorite shows, go to abc.go.com, confirm your provider, and stream full episodes a day after they air. We’ve been going through some major upgrades here at ABC 10 lately. These are scheduled outages for necessary upgrades and we’ve done our best to notify viewers of outages. Thank you for your continued patience. We’ll be back (and better than ever) before you know it.
Just a few months ago, we started broadcasting the news in high definition to go along with our brand new, state of the art set. Right now, we’re in the process of improving our signal.
On Monday, our engineering department shut down our signal in Ely Township. Over the last couple of days, the team at OK Tower has been getting our new 600-foot antenna site in Humboldt Township ready to go.
ABC 10 Operations Manager Kenn Baynard says that this transition has a lot of positives for our viewers.
“With the added height of the antenna at the new tower and the increased power we’ll be able to put out once this is done, this will improve our over the air coverage in the central U.P. on channel 10,” said Baynard. “It should also clear up some of the issues we’ve been having with DIRECTV and Dish Network.”
“It’s been a pretty exciting year for us with the addition of the 6 o’clock news, taking news to full high definition (HD), and we’re completing this project, it’s been great,” added Baynard. “It’s been all up hill this year and we hope to keep it going.”
In order to permanently improve our signal, engineers and contractors will be temporally disrupting reception for some viewers.
During the week of September 28th, ABC 10 will be shutting down our channel 10 transmitter in the central U.P. to relocate the antenna and transmitter to our new 600 foot tower in Humboldt Township.
This will affect viewers on DirecTV, Dish Network, Negaunee Cable, Iron River Cable, and Cable America. We expect to be down for no longer than a week. Viewers on Charter Cable and those who watch us on channel 5 in the western U.P. will not be affected.
We appreciate your patience and support while we make this transition.
In addition to our 5:30 p.m. newscast, starting Monday, September 14th, we’re adding a 6 p.m. newscast to the lineup. A straight hour of news, and you will only get it right here, on ABC 10. More news, more stories, and more sports and weather than ever before.abc.go.com